Terms of use

In general

The Croatian Insurance Bureau website can be used for your private use without any fees for use, and in accordance with the stated conditions and rules. By using the Croatian Insurance Bureau Internet store, it is considered that the user has fully read, understood and accepted the stated Terms of Use and the Privacy Statement of personal data.

The Croatian Insurance Bureau completely disclaims all liability:

• which in any way may arise from, or is in any way related to the use of the website,
• for any user actions using or abusing website content, and for
• any damage that may occur to the user or any third party in connection with the use or misuse of the content of the website.

This website also contains documents, data, information and links to other Internet sites created by third parties which will, whenever possible, be marked as such. The Croatian Insurance Bureau has no control over such documents, data, information or other Internet sites in general and disclaims all liability, including but not limited to the accuracy, completeness and availability of content on Internet sites created by third parties.

Electronic communication

By visiting the Croatian Insurance Bureau website, you communicate electronically. You hereby accept that all agreements, notices, communications and other content provided to you electronically meet the legal framework as if they had been made in writing.

Ordering and prices

The frontier insurance policy is ordered electronically, the so-called Internet shop. The process of contracting a frontier insurance policy is described here.

Payment

The frontier insurance policy can be paid by credit card using the CorvusPay system.

Complaints

If you are not satisfied with the service, feel free to contact us at granicno@huo.hr We will forward your complaint to the responsible person upon receipt, of which you will be notified.

External services

The services provided by the Croatian Insurance Bureau Online Store do not include costs incurred by you using computer equipment and services to access our site. The Croatian Insurance Bureau is not responsible for telephone costs or any other costs that may be incurred.

Intellectual property

The content of the Croatian Insurance Bureau website is protected and the Croatian Insurance Bureau has the sole right to use it.

Documents, data and information published on the website may not be reproduced, distributed or used in any way for commercial purposes without the express consent of the Croatian Insurance Bureau or in any way that may cause damage to the Croatian Insurance Bureau or any third party. Documents, data and information published on this website may be used only for the individual needs of users in compliance with all copyrights and proprietary rights and the rights of third parties.

Phase 1. Sending a request to purchase a frontier insurance policy

The frontier insurance policy may only be purchased online for vehicles that are not registered in one of the member countries of the green card system at the time of purchase.
The process of purchasing a frontier insurance policy online takes place in two phases or four steps.

Step 1.

In the first step, it is necessary to fill in the application form for the purchase of a frontier insurance policy with the data needed to create a frontier insurance policy. Along with the data that need to be entered in the provided fields, it is necessary to load three images:

• A picture of the vehicle showing the whole vehicle together with the registration number of the vehicle
• 2 pictures of the vehicle license document (the vehicle license may not be folded in any part)
  a. Picture of the front of the vehicle license
  b. Picture of the back of the vehicle license

It is very important that the information about the e-mail address for communication is entered correctly, because all further communication will take place through that address.
After entering all the required data and loading all three images, you need to click on "SUBMIT", after which the system will save the request and send a message about the receipt of the request to the e-mail address designated for communication.

Phase 2. Payment of the frontier insurance policy based on the approved request

Step 2.

The Croatian Insurance Bureau will review the request within 24 hours and decide whether the request is correct and send a message to the e-mail address designated for communication.
If the request was not correct the message will state what was wrong.
If the request was correct, the message will contain a link to continue the frontier insurance online purchasing process. The link will be active for the next 72 hours (counting from the time the message is sent) or until the payment is successful.

Step 3.

In the third step, all data from the request will be displayed on the screen and two options will be offered:
- Continue to payment
- Cancel
In case of cancellation, the link from the message (step 3) will remain active.

Step 4.

In the fourth step, payment is made via CorvusPay - an advanced system for secure acceptance of payment cards via the Internet (Online Payment Security Statement)
After the successful payment, the system will send the following PDF documents to the designated e-mail address for communication:

• Frontier insurance policy
• Green Card
• Frontier insurance conditions